The Ontario guide

Understand the requirements. Find your next step.

Accessibility includes websites, customer service, work and everyday places. Explore each topic at your own pace, without an account or a profile to complete.

Each card explains who it may apply to, what it means, an example and where to read the source.

Four useful starting points

01

The Act: AODA / LAPHO

The Accessibility for Ontarians with Disabilities Act, 2005 — Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario — establishes the overall framework.

Read the Act
02

The regulation: IASR

The Integrated Accessibility Standards Regulation, O. Reg. 191/11 — Normes d’accessibilité intégrées — sets out the requirements and their conditions.

Read the regulation
03

The web criteria: WCAG

Web Content Accessibility Guidelines describe technical criteria. WCAG 2.0 AA is the legal benchmark subject to conditions; WCAG 2.2 remains a separate target.

04

The ministry report

The Accessibility Compliance Report / rapport de conformité sur l’accessibilité is an official filing certified by an authorized person. Your AODAChecker file helps prepare it.

1–19, 20–49, 50+: understand the ranges without sharing your employee count

1–19

For businesses and non-profits: exemption from filing the compliance report, but no general exemption from accessibility duties.

20–49

For businesses and non-profits: check reporting for the applicable year. The form’s questions do not represent all applicable requirements.

50+

For businesses and non-profits: examine additional requirements, including a multi-year plan, certain written procedures and websites under specific conditions.

These ranges refer to employees in Ontario, not full-time equivalents. The status of some contract workers needs checking. Public organizations and other categories have their own conditions.

Check the ministry instructions

One question at a time

What would you like to understand?

7 areas · 53 cards to explore

6 card(s) shown. This filter organizes reading; it does not determine your obligations.

Organize accessibility

Know which framework to consultSpecialist assessment needed
Who may this apply to?
Category, activities and Ontario employees determine scope. Public-sector, federal and mixed cases require specific analysis.
What does it mean in practice?
The AODA establishes the legal framework; Regulation 191/11 details the standards. The Human Rights Code and other laws continue to apply.
An example to make it clear
A shop and a municipality check different conditions even with the same number of employees.
What records could help?
Actual category, activities, counting method and assessment of uncertain cases.
Where is the official source?

IASR 1–2; AODA 2–5

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Create a useful policyA person must verify
Who may this apply to?
Covered organizations; written documentation and availability depend on category, including businesses and non-profits with 50 or more employees.
What does it mean in practice?
Set out how barriers will be identified, prevented and removed. A policy should guide practice; a website copy does not prove implementation.
An example to make it clear
A policy explains how to request a readable document and who actually handles the request.
What records could help?
Version, publication arrangements and actual approval to confirm.
Where is the official source?

IASR 3

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Plan over several yearsA person must verify
Who may this apply to?
Government, Legislative Assembly, designated public sector and large organizations; the private/non-profit 50-employee threshold does not apply to every category.
What does it mean in practice?
Plan actions to prevent and remove barriers, publish the plan and review it at least every five years. Consultation and annual progress reporting depend on category.
An example to make it clear
Schedule a form redesign this year with a deadline and a check of the outcome.
What records could help?
Dated plan, revision history, consultations and progress report where required.
Where is the official source?

IASR 4

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Include accessibility in purchasingSpecialist assessment needed
Who may this apply to?
Covered government, Legislative Assembly and designated public-sector organizations; not a uniform purchasing obligation for all private small businesses.
What does it mean in practice?
Include accessibility criteria and features in goods, services and facilities procurement; examine justification when a practicability exception is claimed.
An example to make it clear
Test a proposed software product with a keyboard before signing the contract.
What records could help?
Purchasing criteria, assessments and documented justification when needed.
Where is the official source?

IASR 5

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Plan accessible self-service kiosksSpecialist assessment needed
Who may this apply to?
Organizations designing, purchasing or acquiring a kiosk. Public-sector and business/non-profit requirements differ.
What does it mean in practice?
Consider access needs when selecting a kiosk: controls, height, information and interaction methods. A website scan does not test physical equipment.
An example to make it clear
Check whether a payment kiosk can be used without relying solely on a touch screen.
What records could help?
Kiosk assessment, user testing and purchasing decision.
Where is the official source?

IASR 6

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Train the people involvedA person must verify
Who may this apply to?
Employees, volunteers, policy developers and other covered people according to their roles. Record requirements vary by category.
What does it mean in practice?
Provide relevant training on the standards and the Human Rights Code as it relates to disability, then policy changes. Do not assume a universal annual requirement.
An example to make it clear
The person posting jobs learns how to offer accommodations during selection.
What records could help?
Content, dates and number of people trained; training must actually have taken place.
Where is the official source?

IASR 7

The website scanner does not verify this topic. A template or declaration does not prove that a measure has been implemented. Applicability to your situation: unknown. Legal review of this card: outstanding.

Useful guidance, visible limits

What the guide provides

A topic inventory across seven areas, conditions to read, examples and links to source texts. Specialized topics stay visible even when a website cannot reveal them.

What still needs establishing

No personal situation is assessed here. This inventory is not an exhaustive section-by-section legal validation. Training, accommodations, approvals and physical spaces need evidence and human review.

Check source verification status

Last source research: . Full access to the consolidated Act and regulation was blocked during this research. No human legal review has been completed.

Ministry 2026 forms published by organizations were used to examine headings and certification instructions. Their answers and signatories have not been reused.